You may need to contact support https://proconnect.intuit.com/community/taxation/help/how-to-contact-proconnect-tax-online-for-help/...

1. Click Tax Return
2. Be sure you selected the proper year from the drop down
3. Select the tax type from the choices across the top
4. Select the TAX RETURN NAME for the client THEN just double click to enter the return
5.