Apparently the bank account info didn't transmit when we filed the original return because he neither owed tax nor was due a refund. He is a US citizen living in a third world country, is desperately poor and needs his COVID stimulus payment. The IRS agent I talked to said his check was mailed, then returned, and by accident the account was canceled, therefore he was unable to add bank account info. We couldn't use the IRS app for nonfilers because a return had already been filed. How can I fix this mess and get his stimulus payment direct deposited to his bank account, short of filing an amended return that fraudulently claims a refund?
That isn't an App; it's a portal for confirming the info on file with the IRS for directing the payment. It's where you put in the Bank info (routing and account).
"The IRS agent I talked to said his check was mailed, then returned, and by accident the account was canceled, therefore he was unable to add bank account info. "
Im not sure what the "account was canceled" means.
Thank you - Get My Payment was indeed the solution. I called the IRS Tax Pro Hotline again after I posted this inquiry, and this time found an agent who knew the answer. How sad that none of the agents I spoke to the day before knew about this function.
I'm not sure the agent I spoke to knew, either. It was due to a glitch in the software. He said that the payment would be reissued, but there would be a delay; he didn't know how long.
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