Anonymous
Not applicable
07-25-2020
07:38 AM
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Has anyone had an issue with their e-signature credits not being available? I tried to send a request and it said that I had 0 credits and I needed to buy some more. When I went to purchase some more, it said I had 3 left. I decided to purchase 10 more, but when I try and send another request, I received:
Purchase eSignature credits to continue
YOU HAVE 0 ESIGNATURE CREDITS
Any ideas?
Thank you!
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Tax2112
Level 1
07-25-2020
12:12 PM
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No ideas but I have the same issue. Purchase page says I have sigs left. Client efile sig page says I have zero. Sent one successfully 7/24 10:42 am. No go 7/24 evening and today 7/25. I too bought 10, no luck. Windows is up to date, tried both Chrome and Firefox.
brntaxins
Level 1
07-25-2020
12:16 PM
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I am having the same issue.
