I e-filed a return for a 1120s client in 2018 for 2018, on time (March).  The client was given a complete print out copy and I have a submission ID for a successful E-file on my dashboard.  However, one of the partners called requesting another copy of his K1 for 2018.  I open the return, click to print and now it wants me to purchase the return again and says inside the return that it hasn't been efiled.

I thought maybe it was a fluke internet connection or one time issue; so I came back to it today and the same issue exist.  Thoughts?