Gwen4
Level 3

For anyone that hasn't had enough sessions of beating their head against brick walls at this point in the season, maybe you can help me keep from beating mine up.  I just spent an hour on with Tech Support and they're telling me they can't get my 172/1045 to populate accurately for my client without me inputing a figure that doesn't apply to my client.  She escalated up because she said I was entering it correctly, but in order for my 1045 to populate, I had to add a 1256 loss which this client doesn't have.  Is there anyone out there that has run into this and knows a work around for this problem or knows something that I don't.  I've been working on this for 2 days now, and although I'm thankful I've done it correctly, I need this return to be accurate for my client's.  Any help would be appreciated.

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