angicpa
Level 1

I am getting diagnostics Ref 61827, 61828, 61829

These are for phone number, email address and county. I have that info in Client information already, but those diagnostics came up. I completed phone number, email address and county in Form 4547 also.

When I look at the Form, the phone number isn't showing of course.

How can I fix this?

0 Cheers
IntuitKate
Moderator
Moderator

Hi @angicpa,  Welcome to the Community! We'd like to take a closer look. Please contact ProConnect Support so we can see what is happening on your end. 
 

0 Cheers
sjrcpa
Level 15

@angicpa Instead of dealing with Support this late in the first filing season, I'd give up and have client mail it. Nothing is going to happen with it until July at the earliest.


The more I know the more I don’t know.
0 Cheers