Hi, this is a situation that is best resolved through our phone support because it could be a few different things.  That error can happen when:

     1) You have not purchased user access for 2025.

     2) You do not have your role set to either one of the advanced tax roles or Primary Admin.

     3) Your primary administrator has disabled the printing access for you.

     4) You have a brand new account and we need to make sure all roles loaded to your profile.

Accordingly, please give us a call so that we can get it resolved for you.  Contacting ProConnect Support