Hi @rabbitinthemoon Thanks for reaching out and sharing these details. We saw that one of our team members replied to your other post with a follow-up question. When you have a moment, please respond there, as your answer will help us determine the best way to assist you. We also double-checked the number you called, and it appears to be working. After you respond to the question in your other post, we may potentially need you to call that number again so the team can further assist you. Experts are available to help from 6 AM to 5 PM PT.