Hello, 
I am new to ProConnect, I am trying to file a IT-1040 with state of Ohio for a client that we just filed their Fed return with approved extension. 

However when I try to e-file with ProConnect the boxes to check to E-File Ohio Return are grey out and I can't check it.  

This is currently my only client in Ohio so I am not sure if the issue is tied to extension or I am doing somthing wrong in the software.