ascreel
Level 2
yesterday
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I have 2 clients who have Intuit Link Accounts from Prior year. When I sent Invite from Proseries it created another account with the same email that I can only access via Proseries. When 1 client logged into her account there were no requests so I had to add all of the requests to the existing account. She has not created another account. When the other client logged in it was the Invite I sent from Proseries for the current year. I can only access her account and documents via Proseries. How can these multiple accounts be combined. Also I changed cx emails in Proseries, when I sent invites this year it either made a new account or they can't access prior year documents. There has to be a way to combine these accounts.