This is our second year of using ProConnect.   We also are considering a change due to the issues with sending out organizers.  Our main problem is there is no good way to print a presentable organizer that has a personalized checklist.   Also having the same issue as others in this post.  We sent out about 300 Intuit Links over the last few weeks and (so far) have 5-6 that get this "nothing to do here" message.   I have not been able to identify a pattern.   IT at ProConnect was not able to come up with a solution.    Deleting and resending a new Request only has helped only one time that I am aware of.  It could be the platform the user is trying to open the Intuit Link on.  One person who got this error told me they were using a MacBook.   

I have not thought of asking the client with the error if they had drop down of users.   I will next time and post if the suggestions works for our client.     

We don't like how this reflects on us and it is another thing to manage during a busy time.