Same issue.  My client told me when she tried to login, she was told she didn't have an account and needed to create one.  So she did that, and then received the message  "Nothing here...".  I called Intuit and they said she now has 2 Intuit accounts, both with the same email.  Her account from last year was marked Inactive.  After over an hour on the phone, they do not have a fix for this.  (They said it would take "WEEKS" to make the old account active, or now merge the accounts, or whatever.)  They suggested the client use a different email address.  REALLY??  How many clients are going to have this same issue?  I don't even have words to express what a HORRIBLE situation this is.  This is my 2nd year using ProConnect.  It might be my last.