angelyn
Level 1
01-20-2025
06:28 PM
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beyond frustrated! i have ONE user (but 2 are showing) and I can't print. System says I need Advanced User status (so I purchased ANOTHER user -- now I have 2 Advanced and only need one -- how do I apply the correct user to the tax return?
George4Tacks
Level 15
01-21-2025
08:27 AM
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You are asking a community of other users. This is NOT something we can help you with. Contact support.
https://accountants.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect...
CALL THEM. CRY. MOAN. SCREAM. Get a refund for the 2nd user and have them train you how to do it without throwing money at them.
Answers are easy. Questions are hard!
