"I am definitely calling Proseries tomorrow to express my displeasure and ask what they can do for me to make this right"

All I can say is expect nothing and that way you won't be disappointed.😉

For the record, calling support is a little like gambling ----- sometimes you end up lucky and get a knowledgeable person.  But most of the time, you end up with someone that is clueless and will try to BS their way through the call.  But for the record, it is mystifying why they released a program that couldn't get the formatting right for something as basic as a W-2.  Other than the year that prints on them, nothing typically changes on the form from year to year so it really shouldn't have been a Herculean task to get it right out of the starting gate.