George4Tacks
Level 15
11-15-2024
07:54 PM
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Who is charging you?
ProConnect charges if you print or e-file a return you have converted. You can massage and check return by looking at forms, but once you try and print there is a fee.
Lacerte does similar. You can restore returns prepared by another preparer, but once you try to do anything with them and you accept a new REP, you get charged.
You should probably call support and speak with them.
This is a user forum and you will only get crummy advise like this from other users, like me. We can't do billing. We have no authority. We just try to get you pointed in the right direction.
When you post, make sure you select the correct software. This is under ProConnect, but you reference Lacerte.
Answers are easy. Questions are hard!