Hello, I don't know where to post this because I'm getting nowhere fast with phone support. Was on for two hours yesterday and was passed around three different times only for them to close the ticket and not solve anything.

I am trying to delete/close my Intuit account. I used it for Quickbooks and ProConnect from 2013 through 2017 and have not used it since. To delete your account, on the (accounts.intuit.com) site, you go to "Data & Privacy" > Delete > Continue > Submit. I then received an email saying there are actions that need to be completed before the account can be deleted.

When logging back in, it gives the following error messages: "We are unable to delete your data. There is an active subscription for the given customer account number. Please cancel the account subscription and try again."

There's another error that says "We are unable to delete your data. An existing active billing profile exists for the given Contact Id. In order to delete your data, you must first update billing profile to another contact and attempt the delete request again."

Does anyone know how to fix these errors? I could not find where to cancel a subscription anywhere on the site. I am not actively being billed either, so not sure what they think is an "active subscription." I tried finding a subscription page from the ProConnect, Quickbooks, and the Intuit pages but nothing. The second error message makes no sense to me either. I'm a sole proprietor and have no other contacts, so how could I assign somebody else to my company if I'm the only user?

Thank you in advance.