Since you were so polite, I will try one more guess.

Use the gear thingy in the upper left and change the e-mail address of the preparer.

If this works, mark the thread solved.

If it does not work,  contact support https://accountants.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect... and post the solution here to save others aggravation.