Yes! Online proconnect CHAT doesnt work for me either - AT ALL!

I’ve done the same… cleared cache, changed browsers, logged in on iPad & iPhone. Logged in on iPhone using cell, not Wi-Fi/router. Removed advanced security features on computer/router just to test it. NO GO. 

1#866 ITO help says no one else is having these problems. Intuit staff said it works on their end. NOPE.

I’ve used ito for years & all last year with this same exact computer/router with no issues. hours spent to no avail. Calling #1-866 to get answers will be awkward, time consuming. Both for us customers and intuit staff. Ugh…