I've used ITO for years... so far, NO online Chat! I have tightened up my online security measures, but I'm signed in, all other tax return prep is working aok, not using vpn, emptied cache & cookies, tried both Chrome & Edge browsers. Still NO ONLINE CHAT! Says I am signed in with "Expert", i ask question, and it says "not sent". i called the 1-800# yesterday, and they have no answers for me. All this worked fine last year with the same computer (PC windows Pro, Norton antivirus) Any ideas? geez...