HighCountryTax
Level 1
01-09-2024
10:42 PM
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I'm working with a new client & I sent the Intuit Link this week. In my ProConnect software, in the client info section, I have the client's correct mobile number listed & email address listed. When the client logs into the account, the Intuit page gives her the option to "text a code to..." a mobile number. The mobile number listed is her deceased husband's mobile number, and that number has been deactivated. I don't have her deceased husband's mobile number listed anywhere in my ProConnect account. Is it possible the email address my client is using, is somehow pulling info from a location besides my ProConnect account? Any idea how I can resolve this matter? Thanks.
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