Been tied up in an issue that CSRs can't fix and even worse the Tech Department can't either!  Is this happening to anyone else?

If I got to the assistant in ProConnect, it opens up the chat box with the end of the prior conversation with an agent on the screen.  i can't tell what we talked about, rather it's just notices of people entering the chat and then the agent exiting the chat 3 times (?).   I have cleared the cache.  I have tried different browsers.  I have tried from my cell phone.  I have tried my cell phone as a hot spot and connected my computer to the cellular network and then accessed.  I have tried accessing Intuit through different routers and modems.  Nothing works!   

The 2nd agent I spoke to on my case said many of the agents were experiencing issues with the chat and that there was no resolution in sight at this time!  

Has anyone found a work around?  Am I doomed to have to call every time for help?