George4Tacks
Level 15

Try the little more old fashion approach.

Ask the client to print and sign the necessary forms (8879 and equivalent state form.) The can then fax the forms to you, or return them via link, or message you and image. Obviously some of these are less secure than the others, so you need to consider your best professional approach to how to accomplish getting the signatures via some method that works. 

If you want more support  - Contact Support EITHER https://proconnect.intuit.com/community/proconnect-tax-news-updates/discussion/proconnect-tax-assist... OR https://proconnect.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect-...


Answers are easy. Questions are hard!
0 Cheers