"and read these dimwits' answers which is why I just shake my head at this profession"

There's a lot of this going around right now, from both sides of every issue.

Details matter.

Since this is a Software User's community, which program you are using, matters.

How professional is the person, matters, because it seems that anyone can get authorized to prepare taxes, and then they expect their peer community to teach them how to "do taxes" as if it is a form fill in. They don't even know enough to know the program expects the human on the other side of the keyboard to have some understanding. It's like putting a baby in the driver's seat of a car.

And worse, yet, people come here and disparage their peer professionals who volunteer in an online community to help everyone keep things moving, to be part of the solution when program problems are found, or to commiserate with each other when those who make the rules are not on the ball or left something vague and open to interpretation.

However, it gets even worse when you expect these same volunteers to interpret and make assumptions for topics asked, based on inadequate info, or when we provide the answers and even resources and reference links, and then those who seem to care, don't care enough to read the other replies, don't care enough to follow the links to learn their answer can be found in what was provided, and don't help others, other than they think their minor contribution makes them the star of the topic.

"Ask not what your community can do for you – ask what you can do for your community” with apologies to JFK, we should all take that to heart.