I notice a strange thing in my proconnect user management. Whenever I added a new employee in quickbook payroll and active their quickbook workforce portal, the proconnect user management will pull their personal email and name from the payroll account/workforce portal, and the system will create a phantom user that can't be inactive or deleted. 

I have talk to multiple proconenct tax customer service, none of them are able to provide an answer. I have asked them to escalate the technical issue to the IT, 3 months passed, no updates. Is anyone else experiencing the same thing?