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@cmillett1993-icl wrote:

without a manual override that eliminates form 8962 therefore

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You might have misphrased that, because that sounds like you TRYING to eliminate the 8962.  That would do the opposite of getting a credit.

As far as I know, the programs have been correctly giving the credit when the taxpayer is over 400% and qualifies for the credit.  Is there some other thing about your client that is disqualifying the credit?  Did you check that their income would still result in a credit?