https://proconnect.intuit.com/support/en-us/help-article/account-management/register-efin-proconnect...

"As part of our continuing commitment to work with the IRS, states, and industry to combat tax fraud, Intuit requires all tax professional customers to have IRS documentation of their E-File Identification Number (EFIN) registration on file before you can e-file through Intuit's professional tax products."

You may want to call support to see if you bought something you can't use.