Yes. I found out in the end, this is what was needed. I assumed that name control meant the name of the trust and that I needed it to match the name on the EIN letter. Your advise below about using the first four letters is what the name control is and which first four letters depends. For the trust return I filed, it picked the first four letters of the last name and this may have been because the first name was only three letters long.

I was able to get the IRS on the phone finally and he was very pleasant to talk to. He is the one who straightened me out explaining that the name control is different than the trust's name and he had given me three suggested name controls to try. His first suggestion worked and I was jumping up and down for joy.

As far as where to find the name control in the system, with ProConnect's help I found out it is under Input Return then over to the left under General you select Electronic Filing and Name control [Override] is listed.

They say patience is a virtue and walking through this whole process sure imparted patience in me! Your help and suggestions were appreciated. I simply didn't know enough to use them!