I am relatively new to ProConnect. I purchased a credit thinking I needed to do so in order to print a draft PDF of a return. I also realize I may have used the wrong entity type based on the information the client provided.

Is there a refund policy? Is there a way to print PDF drafts (with DO NOT FILE labeled) without purchasing a credit?

Just want to ensure I understand the billing structure before I purchase 10+ credit packs at once.