I am furious with the ineptitude of ProConnect customer service rep.  I am a ProSeries customer for over 20 years, and decided to use ProConnect for a few business and trust returns, what a mistake and waste of my time.

This is the error message, verbatim in its full illiteracy with misspelling and missing punctuation.

ERO Preperare information is missing. You may need to set ERO contact information for Firm Problem occurred transmitting efile data

I have doublechecked, my EFIN is verified, I am the sole preparer and listed for the tax return, have the ERO PIN listed, and the customer rep first start asking for a ref number, then kept saying delete the state and then add it back, ignoring my other questions.  Which did absolutely nothing!

I also tried efiling just the Federal, same error message.  Any suggestions?

Thanks.