Rebecca - I understand you are frustrated....

BUT - WE are not THEM.  We are just volunteers here; fellow software users.

Resurrecting two year old posts doesn't help anyone.

I suggest starting a new thread, with specifics about the 2021 software.

And try contacting support (if you have time to waste...) 

Edit... AND... this is the first post I've seen this year complaining about North Carolina.  Of course, I may have missed one or two posts while trying to get some work done.