Traci B
Level 1

Has anyone had this experience and do you have any solutions or recommendations?  I had a Client that I recently fired.  I was her bookkeeper and prepared her tax returns the last year.  I had access to her Quickbooks Online and then prepared her tax returns In ProConnect.  When she removed by access to QBO, I no longer was able to access her tax returns either.  She has since asked me for information regarding them and I cannot get into it to access.  This is very concerning as I no longer have access to a return that I prepared and signed off on.  Support is telling me there is nothing they can do unless she gives me back access to QBO, which in my opinion should not affect access to tax returns.

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