Thanks for posting your question! Notification of years...

bzipp · ‎12-07-2019

I just found out that PTO deleted access to all tax return data from 2009 to 2012. Those of us who prepared and need access to the data for those returns would have liked to be notified of this change when all of the 2018 product improvements were announced on Nov 19, 2018. I was informed on a chat that "notices were sent out" (passive voice, no date) and that "data was made available for download in the program" (passive voice, no date, no specifics)

IntuitKatieB · ‎12-07-2019

Thanks for posting your question!

Notification of years 2009-2012 being decomissioned was first sent out by email on 8/29/2018, with follow up emails sent 9/26/2018 and 11/1/2018. The communicated cutoff date was 11/15/2018 for retrieval of returns. The servers were officially shut down 12/17/2018.

This article that was posted in August of last year also includes more information: https://accountants-community.intuit.com/articles/1745873-faq-for-decomission-of-prior-year-tax-retu...

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IRonMaN · ‎12-07-2019

You don't really expect us to read e-mails, do you?

Slava Ukraini!

IntuitKatieB · ‎12-07-2019

There was also an in-product alert posted at the top of the program, just in case it went to the spam folder.

itonewbie · ‎12-07-2019

This actually caused a bit of a panic last year with people scrambling to download what they didn't save and asking what alternative they have for filing prior year returns.

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Still an AllStar

bzipp · ‎12-07-2019

Thankfully, I always download and archive pdf copies. Checked all email accounts and notices must have gone to spam. I will be checking the spam filter more regularly going forward.

bzipp · ‎12-07-2019

Thanks Katie!

IntuitKatieB · ‎12-07-2019

Happy to help @bzipp !

sjrcpa · ‎12-07-2019

Lesson learned the hard way. For future reference, make paper or pdf copies of all your tax returns from 2013 forward. Intuit has another nasty thing - if you don't pay for current year software you can't use prior years, even though you already paid for the prior years.

The more I know the more I don’t know.