I just found out that PTO deleted access to all tax return data from 2009 to 2012.  Those of us who prepared and need access to the data for those returns would have liked to be notified of this change when all of the 2018 product improvements were announced on Nov 19, 2018.   I was informed on a chat that "notices were sent out" (passive voice, no date) and that "data was made available for download in the program" (passive voice, no date, no specifics)