itonewbie
Level 15

You're at the wrong place.  This Community is open only to tax professional who subscribe to Intuit's commercial tax products.

What you have is under Intuit's Education Program.  If you need support, you need to contact Support listed on this website: https://www.intuit.com/partners/education-program/products/proconnect-tax-online/student-signup/

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Still an AllStar