I just read your response, and it's true.  I was able to get all the way to the screen where they request your PIN and low and behold, I cannot remember the dang PIN from a year ago and I too am at home and don't have access to it here.  I will scour my desk tomorrow at work for it, but I can only assume that I am going to need to CALL THEM to reset the pin.  Let's just hope they answer the phone (yeah right).  I actually had several files I could have submitted too.  No wine or beer for me since I am 7 months pregnant.