Thanks for the reply.

I was hoping it would be something simple like a new user ID but each time I tried to log on it never gave me the option to pick a new one.  Also, the new user ID format went into effect in Jan and I have been having this problem since Nov/Dec.  The first error I rec'd when I first signed on was "information provided is not correct" back in Nov.  The info was correct.   I tried logging on via different web browsers as well.  In my research, a someone suggested I create a new account and when I try to create a new account, I get "cannot find associated company information" and it wants me to apply for a TCC.  Do TCC #s ever change or expire? 

Thanks for the info about the notifications.  I will signup.  I had read on the IRS site that they would be improving the process (secure access) and there would be a new platform but existing FIRE users would be using this platform later in the year.  

Does anyone have an e-mail that I can use to contact someone as my last try via phoning the message said "call back another time". Not sure if they will answer emails either but might be worth a try.   I am under a time crunch with the 1/31 deadline.