PChin
Level 3
‎01-10-2022 06:25 PM

I have entered some estimates for a client and am trying to print page 1/2 of the 1040.  It takes me to a Pay Per Return and wants me to Authorize a $49 charge.  Is there something wrong or is it just too early?

 

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IRonMaN
Level 15
‎01-10-2022 06:28 PM

Try clicking "tools" > "license product".


Slava Ukraini!
PChin
Level 3
‎01-10-2022 06:37 PM

That did not work.  I did verify under tools that I have ProSeries Basic 50

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IRonMaN
Level 15
‎01-10-2022 06:47 PM

If that didn't work, then I think you are going to have to call support.


Slava Ukraini!
Just-Lisa-Now-
Level 15
Level 15
‎01-11-2022 07:08 AM

Are you sure youre using Basic and didnt download Professional by mistake? It happens more often than youd think.  If your toolbar looks like this, youre using Professional and youd be required to Pay Per Return (printed or Efiled).  Basic looks completely different.

protoolbar.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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PChin
Level 3
‎02-14-2022 04:22 PM

THANK YOU!  We just figured it out with your help.  I am licensed for Basic and somehow they had me download Professional.  

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