same here a wife wants to file her hubby dies last year, het tax papers went with him it seemed tried to get transcripts impossible  since the irs lady want his poa along with hers to send it, yes you read it correctly the dead husbands poa. she would not budge, i sent her the widows court appointment and death certificate. she didnt care. i soke to her supervisor who told her to send the transcripts she never did, i filed a formal complaint with thr agency was told they would get fired before her a minority woman and civil servent. so i told the family not to try anymore and wait for them to notify her of non filing and ill file to go to fedeal tax court, my $ 5000 fee waived. i just want her ass in front of a judge. this is what you face now , its us versus them. same with giants like intuit forcing you to comply with their rrules and ideas the license fee a rip off to be paid and renewed every time u want to use a prior yr you already paid for. ty using a cheap over the counter program , 4 to 5 times for the 19.95 it costs u. for 5 uses.