Hi @VernonX , sorry you're running into this issue!

Could you please try the following?

1. close ProSeries

2. delete C:\ProWin21\common\SHRFRM21

3. restart ProSeries and enter the preparer info once more

Whether the above resolves the issue or not, could you send us your log files so we can investigate?

1. Start ProSeries

2. Do Menu > Help > Send Logs. That will create a zip file on your desktop.

3. Please email the zip file to proseries_engineering@intuit.com and include your username in the email body somewhere so we know it's you.

Thank you,
Matt