1114
Level 2
‎12-13-2021 10:07 AM

I have a completed 2012 return in Homebase.  For whatever reason, I don't have a printed copy in my file.  Tried to print but box came up telling me I needed to increase by account balance ($45 fed/st).  Even though my 2012 software was for unlimited returns, I attempted to increase my balance.  Again a box. stating an error and to contact customer support.  No support for 2017 and prior

0 Cheers
BobKamman
Level 15
‎12-13-2021 10:46 AM

Print screen, copy numbers from image on forms downloaded from irs.gov, take someone to lunch with $45 you saved.  

George4Tacks
Level 15
‎12-13-2021 11:01 AM

@Just-Lisa-Now- knows how to update your license. 


Answers are easy. Questions are hard!
0 Cheers
1114
Level 2
‎12-13-2021 11:12 AM

Yes, thanks.  Know that is an option; just thought that I may have turned something on or off in my program!  Again, thanks for the reply.

1114
Level 2
‎12-13-2021 11:13 AM

Thanks for reply!

0 Cheers
IRonMaN
Level 15
‎12-13-2021 11:25 AM

Tools > license product.


Slava Ukraini!
IRonMaN
Level 15
‎12-13-2021 11:28 AM

 For some reason, I now hear Jessi Colter singing. 


Slava Ukraini!