Please help me get the TY2021 program installed.
Here is my hardware:
Dell XPS 15
7th generation Intel core I-7
16 GB RAM
62 GB Free disk space
Running only whatever firewall and anti-virus comes standard with Windows 10
I have tried to install it from within the 2020 program and also downloading the installer and running it straight. I get the same errors either way.
When I run the installer it gets to 7% installing vc_redist.x64 and I get the following:
If you click cancel you get:
To try to recap everything we have tried would be impossible but to mention a few:
We have tried safe mode - same result
We have created a new user, thinking that there might be a corruption in the user profile. - Same result
We have deleted all the Microsoft Visual C++ redistributable entries in the Control Panel, downloaded a new copy of vc_redist.x64 from Microsoft and I get the same result.
Please help.
Thanks
Charles Reid
