I am trying to explain to everyone.  I do not have Lacerte.  I used PTO in 2020.  The PTO staff converted my PTO returns to Lacerte backup files and sent me a zip folder with a separate folder for each type of return.  They are not in c:\conversiondata.  They were not backed up by me from Lacerte.  Again, I do not have Lacerte.  They were backed up by the PTO staff as Lacerte backup files.  It is all within Intuit and I cannot find any ody at support who understands this, I cannot get the PTO folks, Proseries folks, or anyone else to speak to each other and help me.  Nobody at the low level I can get on the phone has the slightest clue.