As sad as that sounds when I have to apply such detachment to the situation, you are absolutely correct.

There is no distinct connection or customer appreciation to make things right or offer a "meet you in the middle" type of solution from INTUIT or any other corporate software provider.  We are worse than cattle, we are just a customer number and once provided and they can determine our level of financial commitment -and that will in turn determine how we are treated or assisted, or not.

I reached out to the Extension Clerk in my State of Revenue Department, was very honest and upfront about the issue, the fact that this method of input had recently changed, and that I knew I was responsible for any that made it through without the box being checked. I mentioned I reached out to INTUIT and asked if they could right a letter stating the same that this was a function within their software that had changed- and that they did not inform the users of such a change.

At least I tried and did whatever I could to access the issue, determine the overall impact- the transferring of that change to the users- and apply all means to assist my clients to not be hit hard with this hiccup.  ONLY TIME WILL TELL what the extension clerk does with the info or how they respond will be interesting.

My beliefs are and efforts I'd say are Bold-and such ambition is sometimes overwhelming, but its a new whole new world it seems like, and this is my portion of the adaptation plan.....