The client told me they filed for 2019 on their own with HR. We're still waiting on a refund after 8 months. I helped establish an IRS account. Pulled letter from account stating IRS had no record of receiving the return. Pulled all info from IRS account and HR return. Filed. Got rejected with the statement that file/return has already been filed. So one IRS system is saying it has the other saying it has not.....been filed.

Any opinions or guidance before I go get in the priority call queue?