Unfortunately, at the end of the day, as preparers we are left holding the bag.  In this case, the box wasn't checked, and we are ultimately responsible for the final review of the return so Intuit can politely tell its users, tough nuggies.  It sucks, but for the last year and a half, this job has sucked so it is just more salt poured into that open wound.  I feel for you folks, but whether it is Intuit, Drake, UltraTax or any other software out there we are just cattle to them.  If we don't like it, they don't care if we walk, they will just find more cattle to graze in their pasture.