The IRS is a mess, but considering they are being told to load 100 tons of stuff, from various piles, into a 50 ton truck, with a child's sand shovel, I'm not relying on their administrative services much this year.

qbteachmt has the only solution that works, "Get the Transcripts". Unfortunately, the CAF unit is also overwhelmed with Authorizations and POA's so It's not a quick remedy.

"Wish I knew or could find out for you", is my reply, at this point, to the client questions that cannot be answered by simply reviewing the file. Then I suggest they sign an 8821 so I can find out the answer and, that it will probably be 2022 by the time I get that answer. Nobody's very happy, including me, but it's where we're at with TY2020.

So glad I chose to retire at the end of 2021. TY2021 is going to be an ugly beast, IMHO.