There appears to be a calculation error when program figures EIC when there is a $10,200 exclusion for unemployment.

The $10,200 exclusion is calculated correctly, but the EIC worksheet does not add back in the $10,200 when determining eligibility for EIC.  I have had three clients who did not get the refund that ProSeries calculated.  They got the amount for the $10,200 exclusion, but EIC was denied.  The IRS directive is that the exclusion could not bring a taxpayer into EIC.  or increase their EIC.

I called customer support and could not get them to understand this.  I do not know where to do next.