Summer2021
Level 4
08-23-2021
02:55 PM
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I have an issue and not sure how to proceed.
A wrong file was sent by Proseries to the IRS and was accepted. I know for a fact that I e-filed through the client file but Proseries picked up a file from a different directory with a same SSN. The wrong file was accepted by the IRS but the right file is still saying transmitted for federal and received by Intuit for CA for three days.
Since the file with the same SSN was accepted by the IRS, I was thinking of doing an amended return through the right file but not sure how to proceed. I have not received a rejection from federal or the state for the right file. No sure how can you file an amended return is the file has not been rejected.
Does anyone has any experience on this?
Thanks.
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