JRC
Level 8

I am having a problem with a new Laptop we purchased Lenovo "Ideapad S340".  It also has a touchscreen with no mouse attached. Brand new computer.

The computer shuts down without notice or sleeps either when first turning it on or when using the program. Very uneasy to use for tax prep.  I have this issue right after installing the Proseries 2020 Program as the only program on the Laptop.

I have tried to reinstall the computer factory settings several times only to have the same outcome using "Proseries Professional".

I also have the program on other computers with no Issues (HP) machines. My solution is to trash the Lenovo and go back to HP..

0 Cheers