Hi Lisa, thanks, good (not really) to know it's not only me that is being treated badly by Intuit.  

I used that Schedule A Call link when I first started working with Jonathan.  No, not since then.  He responded to email when I referred Neth to him.  I've had many other calls, with customer support and with the Office of the President of Intuit.  They all politely say they're sorry, they'll check, they'll reach out to someone else, etc. etc.  Lip service and nothing else.